POSITION SUMMARY:

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors Physicians and associates.

This position will use critical thinking in both emergent and non-emergent situations quickly. Will be responsible for managing incoming calls both internal and external, monitoring the command center, and will greet and direct all patients/visitors as well as assist patients as needed.

EDUCATION & EXPERIENCE:

• High school graduate or the equivalent required
• Must be proficient in typing/computer entry
• Medical Terminology preferred
• BLS certification required. If not certified at date of hire, must obtain within 30 days. Must maintain certification.

WORKER TRAITS:

• Good verbal and written communication skills
• Must possess excellent organizational skills and have the ability to prioritize
• Must possess the attitude of putting the client’s needs above own.
• This position also includes various other duties within the department